Last updated: 01.04.2026
This Privacy Policy explains how AWAY (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website. We are committed to handling your data transparently and in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
1. Data Controller
The data controller responsible for your personal data is:
AWAY
Subsidiary of Ankor Software PTY LTD
LEVEL 2, 477 PITT STREET, SYDNEY, NSW 2000, AUSTRALIA
Email: info@awaytraveller.com
2. What personal data we collect
We may collect and process the following categories of personal data:
a) Information you provide directly
- Name
- Email address
- Any information submitted via contact forms or email
b) Information collected automatically
- IP address
- Device and browser type
- Pages visited and time spent on the website
- Referring URLs
c) Cookies and tracking data
We use cookies and similar technologies to collect information about how you use our website. See Section 6 for more details.
3. Legal basis for processing
Under GDPR, we must have a lawful basis for processing your data. We rely on the following:
- Consent (Article 6(1)(a))
For newsletter subscriptions and optional cookies - Legitimate interests (Article 6(1)(f))
To improve our website, analyse usage and ensure security - Contractual necessity (Article 6(1)(b))
Where processing is required to respond to your enquiries
4. How we use your data
We use your personal data to:
- Send newsletters or editorial updates (only if you opt in)
- Respond to enquiries and communications
- Improve website performance, content and user experience
- Monitor and analyse usage of the site
- Ensure website security and prevent misuse
We do not sell or rent your personal data to third parties.
5. Data sharing and third parties
We may share your data with trusted third-party providers who support our website operations, including:
- Analytics providers (e.g. Google Analytics)
- Email marketing platforms
- Website hosting providers
These providers process data on our behalf under contractual agreements and are required to comply with GDPR. Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
6. Cookies and tracking technologies
We use cookies to:
- Analyse website traffic and usage
- Improve functionality and performance
- Remember user preferences
Cookies fall into the following categories:
- Essential cookies – required for site functionality
- Analytics cookies – help us understand how the site is used
- Marketing cookies (if applicable)
Where required, we obtain your consent before placing non-essential cookies. You can manage or withdraw your consent at any time via your browser settings or cookie banner.
7. Data retention
We retain personal data only for as long as necessary for the purposes outlined in this policy:
- Newsletter data: until you unsubscribe
- Contact enquiries: for a reasonable period to respond and follow up
- Analytics data: typically anonymised or aggregated
We may retain data longer where required by law.
8. Your rights under GDPR
You have the following rights:
- Right of access – request a copy of your personal data
- Right to rectification – correct inaccurate or incomplete data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing based on legitimate interests
- Right to withdraw consent at any time
To exercise your rights, contact us at: info@awaytraveller.com
You also have the right to lodge a complaint with a supervisory authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
However, no system can be guaranteed to be completely secure.
10. Links to third-party websites
Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
AWAY
Email: info@awaytraveller.com